Product Management Consortium

A key resource for best practices and networking

Why join the ING DIRECT team? As the #1 direct bank in the U.S., we're fostering a nation of savers by providing innovative financial products that are easy to use. We seek people with the same passion to join our team. If you are an energetic person who wants to help us grow a different kind of bank, we look forward to hearing from you. To learn more, visit us at ingdirect.com.

Job Summary:
Take on product ownership and facilitate both internal and external team collaboration for projects from concept to delivery. Work with project stakeholders throughout the organization to define product & project scope and author detailed business requirements. Lead the design of the user experience / usability and creation of wireframe prototypes that meet ShareBuilder’s usability and user experience guidelines. Maintain a strong awareness of customer needs, evaluate product performance, monitor the competitive landscape, and manage ongoing product enhancements for both the website and mobile applications.

Essential Functions:
-Strategic thinking around existing and new business opportunities
-Product and competitive product knowledge expert which includes monitoring and collecting market data, information about emerging trends, competing products, and customer feedback
-Develop RFPs as part of vendor selection process as well as ongoing vendor management responsibilities
-Author business requirements for new products and enhancements to existing products. Develop/modify customer user experience through the creation of wireframes and use cases
-Monitor customer needs and respond by making adjustments to user experience via enhancement requests
-Prioritize and manage defects in area of product ownership / responsibility for monthly releases
-Participation in project planning and communicating project status
-Approval of the final new product delivery as well as managing ongoing product improvements and marketing efforts
-Responsible for scrutinizing product performance and profitability to analyze for potential product improvements

Experience & Qualifications:
-7+ years of professional experience with at least 5 years of Product or Program Management for an e-commerce and/or financial services organization
-Ability to work in a fast-paced, dynamic environment and with cross organizational teams
-Familiarity with the ShareBuilder site, business model and offerings or similar online financial services products
-Experience with Agile software development, specifically the Scrum process
-Strong communication and problem solving skills

Education and/or Certifications:
-MBA or BA degree
-Certificate in Product Management is a plus

Technical skills and abilities:
-Microsoft Office: Word, Excel, PowerPoint, Visio
-Familiarity with general website architecture

To apply please go to http://www.ingdirect.com/careers

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